Privacy Policy – Simple and Safe
We care about your privacy and want to keep things safe, clear, and fair for children and families. This policy explains what information we collect, why we collect it, and how we protect it.
What We Collect
- Registration details (username, password, phone number, email address, parent name / child’s year group if creating a child account)
- Writing and answers that you submit (stories, worksheets, quizzes, etc.)
- Nicknames or first names if you choose to enter them
- We do not collect email addresses or contact details directly from children unless provided by a parent or guardian for account management or communication.
- We store only anonymised, non-personal system logs for detecting and preventing security issues. These logs do not contain identifiable user data.
- Handwritten work (images or PDFs) may be processed using trusted service providers to convert it into digital text for educational purposes. This data is handled securely and used only to support learning.
Why We Collect It
- To create and manage user accounts
- To help improve writing and learning skills
- To provide feedback, suggestions, and progress tracking
- To send important reminders about learning activities or quizzes
- To meet safeguarding, legal, and administrative requirements
Where Your Data Is Stored
Personal data is stored and processed securely in the UK region. We do not transfer personal data outside the UK unless legally permitted and properly protected.
Our Legal Basis for Using Data
Under UK data protection law (UK GDPR), we process personal data based on:
- Providing an educational service requested by parents or users
- Consent given by parents or guardians where required
- Our legitimate interest in running and improving a safe learning platform
- Legal and safeguarding obligations
How Long We Keep Data
- Account and learning data is kept while the account remains active
- Data may be retained for a reasonable period after account closure for legal or safeguarding reasons
- Payment and billing records are kept only as long as required by law
How We Keep It Safe
- Your data is not sold or shared for marketing purposes
- We use secure systems and access controls
- Only authorised adults who run this service can access personal data
Your Rights
- You can ask us to access, correct, or delete personal data
- Parents can request to see or remove their child’s data
💳 Payments and Subscriptions
Payments and Refunds
We use Stripe to securely process all payments. When you make a payment or subscribe to a plan, your payment details (such as card number and billing address) are handled directly by Stripe under their Privacy Policy. CICET.ltd does not store full card details.
Because learning content is delivered digitally and becomes available immediately after payment, refunds are generally not available once access has begun. However, if a duplicate or mistaken payment occurs, you may contact us through our Contact Form so we can review your case.
Subscription Management and Billing
Subscriptions renew automatically each month unless cancelled before the next billing date. You can cancel at any time through your CICET.ltd account.
CICET.ltd stores limited subscription information (such as plan type, payment status, and renewal date) for billing, support, and legal record-keeping only.
All payment information is transmitted securely and processed in accordance with Stripe’s Privacy Policy and applicable UK data protection laws.
Contact Us
If you have any questions about this policy or your data, please contact us.